CONTENTS
 part 1 Hotel Service English 1
 UNIT 1. Hotel Reservation 2
 UNIT 2. Doorman & Bellman Service 13
 UNIT 3. Reception 23
 UNIT 4. Complaints 33
 UNIT 5. Room Service 44
 UNIT 6. Concierge 56
 UNIT 7. Housekeeping 65
 Unit 8. Telephone Service 75
 UNIT 9. Check Out 84
 UNIT 10. Bar Service 93
 UNIT 11. Hotel Interview 104

 part 2 Tourism Service English 117
 UNIT 12. Restaurant Service 118
 UNIT 13. Direction Service 129
 UNIT 14. Booking a Flight 139
 UNIT 15. Confirming a Flight 149
 UNIT 16. Boarding Process 157
 UNIT 17. Check-in Counter 167
 UNIT 18. Customs Declaration & Finding the Gate 177
 UNIT 19. Car Rental 187
 UNIT 20. ‌ Flight Attendant Announcement 197