CONTENTS
 Unit 1. Making a Reservation 1
 Unit 2. Checking-in at a Hotel 13
 Unit 3. A Wake-Up Call 24
 Unit 4. The Concierge for Sightseeing 36
 Unit 5. The Restaurant Advice 48
 Unit 6. The Room Service 60
 Unit 7. Complaining a Room 71
 Unit 8. Asking to Change a Room 83
 Unit 9. About the Hotel Gym 94
 Unit 10. The Room Amenities 105
 Unit 11. Shopping 115
 Unit 12. A Medical Emergency 127
 Unit 13. A Wireless Service 138
 Unit 14. Checking Out 149
 Problem Interpretation and Answer 158
 Answer Dialogue Exercise 171